Terms and Conditions

  1. Scope

The following Terms and Conditions apply to all orders placed through our online shop by consumers and business customers.

A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business or profession. A business customer is a natural or legal person or a partnership with legal capacity who, when entering into a legal transaction, acts in the course of their trade, business or profession.

The following applies to business customers: If a business customer uses conflicting or supplementary terms and conditions, we hereby object to their application. They shall only become part of the contract if we have expressly agreed to them.

  1. Contracting Party, Conclusion of Contract, Correction Options

The purchase contract is concluded with Daniel Kronwinkler.

The presentation of products in our online shop does not constitute a legally binding offer, but rather a non-binding online catalogue. You may initially add our products to your shopping cart without obligation and correct your entries at any time before submitting your binding order by using the correction tools provided and explained during the ordering process. By clicking the order button, you submit a binding offer to purchase the products contained in your shopping cart. Receipt of your order is confirmed by email immediately after you submit the order.

We accept your offer within two days by either:

  • sending a declaration of acceptance in a separate email; or
  • where applicable, having the payment transaction processed by our service provider or the selected payment service provider. The timing of the payment transaction depends on the payment method selected (see “Payment”).

The applicable alternative is determined by whichever of the events listed above occurs first.

  1. Contract Language, Storage of the Contract Text

The languages available for concluding the contract are German and English.

We store the contract text and send you the order details and our Terms and Conditions in text form. For security reasons, the contract text is no longer accessible via the internet.

  1. Subject Matter of the Contract

4.1 Product Description

The respective product description forms an integral part of the contract.

4.2 Product Images

Without prejudice to your statutory warranty rights, we would like to draw your attention to the following particular features. If you are unsure, please contact us:

Due to individual screen settings (e.g. resolution and brightness), slight differences between the displayed and actual product colours may occur.

For wooden products, natural variations in the grain, texture and colour of the wood may occur.

  1. Requirements for and Handling of Customer Content

5.1 Requirements

If fulfilling the order requires you to provide us with content (e.g. texts, data or files), the technical options available for doing so and any applicable requirements are set out in the respective product description.

You are solely responsible for the content you provide, including its legality and accuracy. We do not carry out any substantive or editorial review before fulfilling the order.

5.2 Compliance with Applicable Law

The content and any products created from it must always comply with the applicable legal provisions. In particular, they must not infringe any rights or claims of third parties (especially copyright, trademark or other intellectual property rights), contain material that glorifies violence or is discriminatory, racist, xenophobic, otherwise contrary to accepted standards of morality or hostile to the constitutional order, or serve such purposes.

5.3 Indemnification

You shall indemnify us against claims made by third parties in connection with an infringement of their rights arising from our use of the content in accordance with the contract. This also includes the necessary costs of legal defence, including all court costs and lawyers’ fees at the statutory rates. This indemnification does not apply to the extent that you are not responsible for the infringement. If a third party makes a claim against us, you are required to provide us promptly with all information necessary to assess the claims and conduct a defence, truthfully and in full.

5.4 Reservation of the Right to Withdraw from the Contract

We reserve the right to refuse the order or withdraw from the contract if the content you provide violates statutory or official prohibitions or accepted standards of morality, or if there are reasonable grounds to suspect such a violation. This applies in particular to content that is hostile to the constitutional order, racist, xenophobic, discriminatory, insulting, harmful to minors and/or glorifies violence.

  1. Delivery Terms

6.1 Delivery Options

We ship the products to the delivery address specified during the ordering process.

We deliver by shipping only. Unfortunately, collection of the goods is not possible.

We do not deliver to Packstation parcel lockers.

6.2 Delivery by Freight Carrier

Arranging a Delivery Date

For deliveries by freight carrier, the freight company appointed by us will contact you to arrange a delivery date.

Delivery Location

Delivery is limited to transporting and unloading the goods at the first public kerb at the agreed delivery address. Delivery does not include transport into specific rooms or the assembly and/or installation of the ordered goods, unless expressly agreed otherwise.

Required Access Conditions

Delivery by freight carrier is only possible if the delivery address can be reached by motor vehicles with a maximum permissible gross weight of 1 tonne via public roads with a minimum width of 2.5 metres, without any additional restrictions under public or private law.

It must be possible for two people to transport the product to the agreed delivery location, particularly through any doors, stairs, stairwells, etc. Information about the packaging dimensions can be found in the product listings.

If any of the above requirements are not met, or if you are unsure, please contact us by telephone before placing your order.

6.3 Reservation Subject to Supply by Our Supplier (Applicable Only to Customers Residing in Germany)

If the product you ordered is unavailable because, through no fault of our own, our reliable supplier has failed to supply us despite our having placed a corresponding order, we will inform you of this without delay in the order confirmation. We will thereby be released from our obligation to perform and may withdraw from the contract. If you have already made any payments, we will refund them without delay.

  1. Payment

7.1 Prices

The prices stated at the time of placing the order apply. These are total prices and include statutory VAT.

7.2 Payment Methods

The following payment methods are generally available in our shop.

Payment in Advance

If you select payment in advance, we will provide you with our bank details in a separate email and deliver the goods once payment has been received.

Credit Card

You enter your credit card details during the ordering process. Your card will be charged immediately after you submit your order.

Apple Pay

To pay the invoice amount through the payment service provider Apple Inc., One Apple Park Way, Cupertino, CA 95014, USA (“Apple”), you must use the Safari browser, be registered with Apple, have activated Apple Pay, authenticate yourself using your login credentials and confirm the payment instruction. The payment transaction is processed immediately after you submit your order. Further information is provided during the ordering process.

Google Pay

To pay the invoice amount through the payment service provider Google Ireland Ltd., Gordon House, Barrow Street, Dublin 4, Ireland (“Google”), you must be registered with Google, have activated Google Pay, authenticate yourself using your login credentials and confirm the payment instruction. The payment transaction is processed immediately after you submit your order. Further information is provided during the ordering process.

  1. Right of Withdrawal

Consumers are entitled to the statutory right of withdrawal as described in the withdrawal instructions. Business customers are not granted any voluntary right of withdrawal.

8.1 Exceptions to the Right of Withdrawal

Unless the parties have agreed otherwise, the right of withdrawal does not apply to the following contracts:

  • Contracts for “personalised commissioned work”. This refers to items made personally for the customer following their selection and order. These items generally also bear personalisation that can be specifically attributed to the respective customer. The customer’s name and the date of manufacture are written on the label by hand or machine.
  • Contracts for the supply of goods that are not prefabricated and whose manufacture is determined by an individual choice or decision by the consumer, or that are clearly tailored to the consumer’s personal needs.
  • Contracts for the supply of sealed goods that are unsuitable for return for reasons of health protection or hygiene, if their seal has been removed after delivery.
  1. Retention of Title

The product remains our property until payment has been made in full.

The following additionally applies to business customers: We retain ownership of the product until all claims arising from an ongoing business relationship have been settled in full. You may resell the goods subject to retention of title in the ordinary course of business. You hereby assign to us in advance all claims arising from such resale, up to the amount of the invoice, irrespective of whether the goods subject to retention of title have been combined or mixed with a new item, and we accept this assignment. You remain authorised to collect these claims; however, we may also collect them ourselves if you fail to fulfil your payment obligations. At your request, we will release the securities to which we are entitled to the extent that their realisable value exceeds the value of the outstanding claims by more than 10%.

  1. Statutory Warranty and Guarantees

Statutory Rights in Respect of Defects

The statutory rights in respect of defects apply.

Information for Consumers

When purchasing goods, the statutory warranty period is at least two years. Please also refer to the harmonised notice under Commission Implementing Regulation (EU) 2025/1960 (the “legal guarantee label”) for information on statutory warranty rights for goods.

Guarantees and Customer Service

Information about any applicable additional guarantees and their precise terms can be found with the respective product and on dedicated information pages in the online shop.

  1. Liability

We shall always have unlimited liability for claims arising from damage caused by us, our legal representatives or persons engaged by us to perform our obligations:

  • in the event of injury to life, limb or health;
  • in the event of an intentional or grossly negligent breach of duty;
  • in the case of guarantee commitments, where agreed; or
  • where the German Product Liability Act applies.

In the event of a slightly negligent breach by us, our legal representatives or persons engaged by us to perform our obligations of essential contractual obligations whose fulfilment is necessary for the proper performance of the contract and on whose observance the contracting party may regularly rely (“cardinal obligations”), liability shall be limited to the damage foreseeable at the time the contract was concluded and typically to be expected.

In all other cases, claims for damages are excluded.

  1. Dispute Resolution

We are neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration body.

  1. Final Provisions

If you are a business customer, German law shall apply, excluding the United Nations Convention on Contracts for the International Sale of Goods (CISG).

If you are a merchant within the meaning of the German Commercial Code, a legal entity under public law or a special fund under public law, our registered place of business shall be the exclusive place of jurisdiction for all disputes arising from contractual relationships between you and us.